CW-BROWN AFTER HOURS CALL CENTER: 866.947.5793

ASSET AND LEASE MANAGEMENT

Tom Donovan

Director, Asset Services
Cushman & Wakefield
One Davol Square, Providence RI 02903
Mobile: 617.997.5114 
Office: 401.421.1110   
Fax: 401.421.1296 
E-mail: thomas.donovan@cushwake.com

WORK ORDERS AND TENANT COORDINATION

For work orders please contact
Alex Way
Tenant Coordinator
Tel: 401.421.1110
Fax: 401.421.1296
E-mail: Alex.Way@cushwake.com

PROPERTY MANAGEMENT OFFICE

One Davol Square
Providence RI 02903
Office: 401.421.1110 
Fax: 401.421.1296

Office Hours: 8:30am to 5pm, Monday to Friday

PORTFOLIO PROPERTY MANAGEMENT TEAM

Mary Doyle – Managing Director, Asset Services

Tom Donovan - Director, Senior Portfolio Manager
E-mail: Thomas.Donovan@cushwake.com

Megan Lewis - Property Manager
E-mail: Megan.Lewis@cushwake.com

Eric Janes – Chief Engineer
E-mail: Eric.Janes@cushwake.com

Paul Beauregard – Maintenance Technician
E-mail: Paul.Beauregard@cushwake.com

Alex Way– Tenant Coordinator
E-mail: Alex.Way@cushwake.com

REAL ESTATE SOLUTIONS

Cushman & Wakefield

About Cushman & Wakefield
Cushman & Wakefield (C&W) provides Property Management Services for Brown University as well as for other prestigious institutions, including JPMorgan Fleming Asset Management, MetLife and Prudential. C&W manages more than 250 million square feet in the United States and 400 million square feet worldwide. We manage more than 3,500 properties internationally, with more than 450 Asset Management professionals supervising the activities of approximately 5,500 onsite employees.

C&W’s approach to developing and maintaining good tenant relationships encompasses three elements: environment, communications, and customer service.

Environment
The environment in which people work can have a significant impact on the way they work, feel about themselves and their company, and their willingness to remain at a property. The C&W property manager strives to ensure that property operations are transparent to tenants, that the elevators run efficiently; the HVAC operates properly; the roof does not leak; the electrical systems are not overloaded; the lobbies, restrooms, and common areas are clean, neat, and orderly; worn carpeting or flooring, wall coverings, furniture, and fixtures are repaired or replaced on a regular schedule.

Communications
The C&W property manager provides ongoing contact, both in person and by phone, to ensure tenant satisfaction and to follow up on potential service requests. C&W monitors success through annual surveys, which are reviewed by C&W senior management. This helps ensure that small problems are addressed before they become major issues.

Customer Service
Outstanding relationships are developed through consistent quality customer service. Because C&W requires prompt, courteous, and efficient service and thorough follow-up on all repair requests, we hire and train qualified people who strive to quickly and accurately assess and resolve problems.